Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

1.18 All customers have the right to cancel their order if they change their mind, this is subject to a 25% restocking fee.

(a) Once the order has been despatched from our warehouse, the returns policy applies. This includes any order cancelled by the buyer after despatch and the 25% restocking fee of the invoice value will be applied without any exception.  

1.19 All transactions are considered business to business and therefore do not fall under the consumer contracts regulation. We offer a 7 day returns window from day of delivery on all our products which incurs a 25% restocking fee. If is the buyers responsibility to return the product to our UK based warehouse in an unused condition and undamaged condition.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 7 days of your cancellation minus our standard 25% restocking fee.

1.24 You will not have any right to cancel an order for the supply after 7 working days.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) Do not return the goods in the original packaging.

1.26 Please refer to the warranty section of our terms and conditions to understand the level of warranty we offer.

To start a return, you can contact us at accounts@meashamwholesale.com. Please note that returns will need to be sent to the following address: Unit 7, Apollo Court, Vulcan Way, Coalville, LE67 3AP

If your return is accepted, if will be up to you to get the products back to us at your cost. We do not arrange collection for returns. 

If the goods are damaged upon arrival back to our warehouse they will be refused.

You can always contact us for any return question at accounts@meashamwholesale.com.

Damages and issues
Please inspect your order upon reception

 

 and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@meashamwholesale.com.